Maintenance Working Group

The first AOPA Maintenance Working Group meeting was held in March 2009. The attendees comprised two senior personnel from the CAA Maintenance and Airworthiness standards group, two from the GA maintenance industry together with George Done and Martin Robinson from AOPA representing aircraft owners. Subsequently, and partly as a result of that meeting, the CAA organised three seminars on EASA Part M aimed at informing representatives from Approved Maintenance Organisations and other interested parties of the state of play and latest developments at that time.

It subsequently transpired that the transition to EASA Part M continued to raise difficulties, particularly with the maintainers, and a further meeting was organised by AOPA in October 2010 at which it was firmly decided to hold similar meetings for the foreseeable future on a roughly quarterly basis. A pattern was set for these meetings in which the maintainers and AOPA representatives met in the morning, with the CAA representatives joining them for the afternoon session. Although, obviously, the morning meeting allowed the maintainers to agree on the relative importance of the agenda items for CAA attention in the afternoon, there are in fact several areas of discussion that concern maintainers and owners alone. These include an AOPA Code of Practice or Light Aircraft Maintenance Customer Commitment, pre-purchase inspections and dispute resolution.

AOPA Maintenance Working Group - Terms of Reference

AOPA Maintenance Working Group Terms of Reference

To provide a forum for discussion of maintenance issues to the mutual benefit of aircraft owners and maintainers.
To extend the forum to the regulators in order to allow issues to be discussed in a constructive manner and resolutions to problems sought.
The WG is open to maintainers who are willing and able to contribute on a voluntary basis, but it is expected that these would be holders of EASA Part M approvals.
The WG will endeavour to achieve maintenance representation across the range of activity, to include, for example, those involved in avionics and rotary wing.
It is not expected that maintainers would necessarily be AOPA members.
The WG will normally meet at approximately quarterly intervals, or as required.
Items for the agenda will be welcome from owners (via AOPA), maintainers and regulators.
Notes of meetings will be circulated to members of the AOPA Executive

Current Members

The current members of the AOPA Maintenance Working Group are:

Malcolm Bird, Aircraft Owner
Brian Chambers, Aircraft owner
Ken Craigie, Chief Inspector, LAA
George Done, AOPA
John Eagles, Air Stratus, Oaksey Park
Paul Hendry-Smith, The Light Aircraft Company, Little Snoring
Roger Kimbell, previously of J & J Aircraft Services, Sibson
Paul Layzell, Touchdown Engineering, Old Buckenham,
Martin Robinson, AOPA.
James Sharman, Sharman Avionics, Sywell
Mark Shortman, Head of Policy and Delivery, GAU, CAA
Mike Smart, Farley Farm for maintainers
Andrew Booth, Swiftair, Leicester.
Carol Brightwell, Arion Aviation, Rochester.
Julie Churchill, Aerolease, Conington.
Pete Wood, Vintage Fabrics, Audley End.

If you are interested in this Working Group or wish to raise a maintenance related issue, please contact George by clicking on his name below.

George Done

Code of Practice

One of the most regular requests AOPA UK gets from members is to resolve disputes between aircraft owners and maintainers. The AOPA Maintainers Working Group have produced a Code of Practice for Maintenance and Repair that they themselves will follow, and which can be signed up to by light aircraft maintainers.

Many disputes arise from unrealistic expectations on the part of owners. A common understanding prior to the commencement of work is desirable.

If an aircraft maintainer is not signed up to the AOPA Code of Practice ask why not! Be wary of any organisation that refuses to give any such, or similar, commitment to you as a Customer.

An aircraft owner who is a customer of a light aircraft maintenance organisation that subscribes to the AOPA Code of Practice for Maintenance and Repair is provided the following commitment:

AOPA Code of Practice for Maintenance and Repair

We will endeavour to contact you at least two weeks in advance of any scheduled maintenance due to fix a mutually acceptable time and date to receive your aircraft at our facility.
A full explanation of any mandatory requirements ADs, SBs, etc. that you need to have carried out when your aircraft is with us, in addition to the routine scheduled work, will be given in detail.
Any additional work requested by you will be agreed at the time of booking.
Estimates and quotations can be provided upon request and before any work is carried out if required.
Accepted methods of payment will be confirmed prior to any work commencing. (For lengthy or expensive projects stage payments may be agreed)
We will agree with you the parts to be used. Should you wish to source and pay for parts directly this can be discussed and we may be able to agree, subject to the inclusion of a suitable administration fee to cover the approval of any necessary paperwork that you need to provide.
All parts supplied by us remain our property until we are in receipt of cleared funds.
Replaced parts will be made available to you for examination upon request. (Unless required for part exchange by our supplier.)
The quality of any subcontract work e.g.. avionics, weighing, welding etc. remains our responsibility unless purchased directly by yourself.
Any additional work found to be needed, during the maintenance procedure, will be advised to you in writing or by email, and will be required to be prior authorised by you, unless otherwise agreed.
All elements of the work carried out will be explained in full upon collection/delivery.
Final invoicing will clearly show labour, parts, additional charges and VAT. Once our explanation of the work is complete payment is due upon collection/delivery, which should be within seven days. Thereafter, a daily storage charge may be raised.
Aircraft must have valid insurance whilst within our custody
We ensure that all our staff are competent to carry out the work within their responsibilities.
A competent member of staff will appropriately supervise trainees.
Appropriate equipment is used to carry out the work we undertake.
All work is carried out in strict accordance of the National Airworthiness Authority regulations appropriate to your aircraft.
In the event of a complaint our Chief Engineer or Accountable Manager should be informed immediately.

Sign up to the AOPA Code of Practice

AOPA Maintainers & Repairers Code of Practice Sign Up

Please complete this form to request sign up your Aircraft Maintenance or Repair business to the AOPA Code of Practice for Maintenance and Repair.

On submission of this form it will be stored in our database and your request will be emailed to the Chairman of the AOPA Maintainers Working Group for consideration. You will also receive a copy of your submitted form at the email address provided.

You will be advised if your request has been accepted.

Once accepted you may promote your sign-up to your customers or in your advertising.

AOPA may list your business on the AOPA UK website and in relevant publications.

Your Name*

Your Position*

Company/Business Name*

Address Line 1*

Address Line 2

Post Town/ City*

Postcode*

Telephone Number*

Mobile Number

Email*

Website

AOPA Code of Practice for Maintenance and Repair

If your request is accepted you will have signed up to the following Code of Practice:

We will endeavour to contact you at least two weeks in advance of any scheduled maintenance due to fix a mutually acceptable time and date to receive your aircraft at our facility.
A full explanation of any mandatory requirements ADs, SBs, etc. that you need to have carried out when your aircraft is with us, in addition to the routine scheduled work, will be given in detail.
Any additional work requested by you will be agreed at the time of booking.
Estimates and quotations can be provided upon request and before any work is carried out if required.
Accepted methods of payment will be confirmed prior to any work commencing. (For lengthy or expensive projects stage payments may be agreed)
We will agree with you the parts to be used. Should you wish to source and pay for parts directly this can be discussed and we may be able to agree, subject to the inclusion of a suitable administration fee to cover the approval of any necessary paperwork that you need to provide.
All parts supplied by us remain our property until we are in receipt of cleared funds.
Replaced parts will be made available to you for examination upon request. (Unless required for part exchange by our supplier.)
The quality of any subcontract work e.g.. avionics, weighing, welding etc. remains our responsibility unless purchased directly by yourself.
Any additional work found to be needed, during the maintenance procedure, will be advised to you in writing or by email, and will be required to be prior authorised by you, unless otherwise agreed.
All elements of the work carried out will be explained in full upon collection/delivery.
Final invoicing will clearly show labour, parts, additional charges and VAT. Once our explanation of the work is complete payment is due upon collection/delivery, which should be within seven days. Thereafter, a daily storage charge may be raised.
Aircraft must have valid insurance whilst within our custody
We ensure that all our staff are competent to carry out the work within their responsibilities.
A competent member of staff will appropriately supervise trainees.
Appropriate equipment is used to carry out the work we undertake.
All work is carried out in strict accordance of the National Airworthiness Authority regulations appropriate to your aircraft.
In the event of a complaint our Chief Engineer or Accountable Manager should be informed immediately.